TERMS & CONDITIONS
 
scar-id store
Rua do Rosário, 253
4050-524 Porto
Portugal

RAL CICAP 

Read before buy
When you are buying a product on scar-id Online Store, you are buying from scar-id Oporto Store and warehouse.
All products are from our own design and production or selected from a group of designers and brands that we trust, support and promote.
 
1- PRICE 
The prices of the products are indicated in euros all inclusive of tax 23%VAT.
All the orders whatever their origin are payable in Euros. 
scar-id.com reserves itself  the right to modify their prices constantly but the products will be invoiced on the basis of prices at the time of the recording of the orders subject to their availability. 
 
2- ORDER 
At scar-id.com the contractual information is presented in English and Portuguese and will be the subject of a confirmation at the time of the delivery. 
 
3- CONFIRMATION 
When you click on the "confirm" button my order after the process of order, you state to fully accept this one as well as the entirety of these Terms and Conditions of Sale, without reserve. The data recorded by scar-id.com constitute the proof of the whole of the transactions passed through scar-id.com and its customers. The data recorded by the system of payment constitute the proof of the financial transactions. 
  
4- AVAILABILITY 
Our offers of products are proposed within the limit of stocks available, or if it´s the case Unique Pieces. You must verify the exactitude of your: name, addresses and telephone number, and check at the time of the order, article by article, that the number, the colour, the size, the price are well taken into account in your purchase order.
When a product is not available any more, it becomes “Out of Stock” and it is not possible anymore for you to order it Online or Offline. However according to the availability of our suppliers, the product could be again in stock on the site and you will be able if you wish to be informed by e-mail.
 
5- ORDER CANCELLATION
scar-id store reserves the right to cease you order at any time, with acceptable reasons. If a product is bought at the same time by several different costumers the product will go to the customer that payment has been received first from.
 
6- DELIVERY 
If you chose, "pick up at the shop" option, please show up with a print of your email confirmation and your identity card at scar-id store, Rua do Rosário, 253, 4050-524 Porto, Portugal, during the store opening ours. Your product will be available immediately after the online confirmation.
The products are delivered to the address of delivery you indicated during the process of order.
These deliveries have an estimated timetable that appears during the order process. scar-id store could not be responsible by any delays in the delivery, however, if this situation unfortunately happens, the client should notify scar-id store to help speeding the process.
The delivery costs are automatically calculated as soon as you constitute your basket of purchases and appear in the rising final one at the time when you finish your order, independently of its value (it could be 0€ in case of any special campaign, voucher or Free Shipping period).
As soon as we treat your order and process with the sending of the parcel we will transmit you by e-mail the number corresponding to your parcel. All the custom charges (excluding the ones we referred) incurred are the responsibility of the customer.
In the event of loss or of deterioration of the product during transport, the customer have to inform scar-id store as fast as possible to assure a solution.
 
7- PAYMENT 
All the orders dispatched in Portugal are expressed in Euros all inclusive of tax (23% VAT). scar-id.com will accept your payment by Back Transfer and Paypal worldwide,and Payshop and Bank References for Portuguese customers.
Paypal is a worldwide recognized and safe system for this kind of transaction.
In order to assure the simplicity and safeness of the process of money transfer, scar-id.com decided to incorporate other methods of payment. The direct Bank Transfer, PayShop and  Tranfer by Reference are well known by Portuguese consumers so we fell natural to use them in our website.
However if it still remains some doubts or uncertainness, we will be glad to accompany you in all process if you wish, using the contacts below.
 
8- RETURN / EXCHANGE 
Scar-id.com is committed to providing you products of high quality. If, by any valid reason you are not satisfied with your order, scar-id.com commits itself to exchange or refund you the products concerned.
If the product in question is in good conditions, and that return is based on a loss of your expectations, the expenses of sending and return will be then at your charge.
If the product is damaged, the shipping expenses will be, in a first stage ate you charge, and after analysis at scar-id store charge.
If the return product have visible signals of use, if it´s been washed or transformed, scar-id store reserves the right to decline all the transport and product charges.
You have a 7 days deadline from the date of reception to return us the products.
For any additional questions please contact us.
 
9- SECURITY
scar-id.com uses a secure socket layer (SSL) protocol to protect your information against any leakage or misuse. We adopted the process of encoding SSL but we also reinforced the whole processes of jamming and encoding most effectively to protect, as much as possible, all the significant data related to the means of payment. 
For any additional information don´t hesitate in contact us.
 
10- PRODUCT INFORMATION: COLOUR 
Scar-id store cannot guarantee that item colours will be displayed correctly on your monitor.
In addition to images, scar-id.com assigns a generic colour to each product (to facilitate the search) and an approximate colour according to the manufacturer in the product description.
If the colour of a received product doesn’t correspond to your expectations, unfortunately, scar-id store could not held responsible since it´s based on a screen definition question, so that could not serve as an argument for shipping cost transfer.
For any doubt about colours don´t hesitate in contact us.
  
11- PRODUCT INFORMATION: FITTING
As a way to ensure a more reliable interpretation of a product, scar-id.com assures a group of measures in the product description info.
In case of clothes, and as we work with different brands and designers it´s impossible for us to assure a general fitting system.
Therefore we developed a measure system product by product. This measurement was made on flat position, so our suggestion is for you to measure a similar piece that you already have and confront the two pieces to understand if it fits you.
If in any product you think you need an extra measure, don´t hesitate in contact us, we will be glad to provide you a more detailed knowledge of any product.
 
12- PRODUCT INFORMATION: MATERIAL
As a way to ensure a more reliable interpretation of a product, scar-id. describes generically the main materials of each product in de product description info.
However, some products could be composed  by many materials, some hidden, some minimal (such as zips or construction parts).
If you wish to know more details about a certain product feel free to contact us.
 
13 - INTELLECTUAL PROPERTY 
All the texts, comments, works, illustrations and images reproduced on the website scar-id.com are reserved for the title of the royalty and intellectual document of title worldwide. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of scar-id.com. Any reproduction total or partial of the catalogue of scar-id.com is strictly prohibited.
 
14 - PERSONAL INFORMATION
scar-id.com is committed not revealing with thirds information that you communicate to us. Those are confidential. They will be used by its internal services only for the treatment of your order and that to reinforce and personalize the communication, in particular by the newsletters of scar-id.com to which you will have subscribed. 
 
15 - DIRECT CONTACT
scar-id.com is a platform designed to make a secure and simple search/buying process for our scar-id store products and clients. However, if at any moment you prefer a more personal treatment in our website, you are welcome to contact us directly at
info@scar-id.com all the time, 
or by telephone +351 22 203 3087 / +351 914689065,
during the store opening ours.
Monday 15h-20h
Tuesday to Saturday 10h-20h
 
André Ramos
Sílvia Pinto Costa